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Stakeholder Engagement
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Contact Us
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APCB(Taiwan) | | No.6 Lane84,Chun-Ying St., Shu-Lin City, Taipei, 23863, Taiwan | TEL:+886(2)26832626 | FAX:+886(2)26838440 |
APCB(Kunshan) | | No.1818 Jin-Sha-Jiang North Road, Economic Technical Development Zone,KunShan City,Jiang Su Province, 215300, China | TEL:+86(512)57039999 | FAX:+86(512)57039688 |
APCB(Thailand) | | Bangpa-in Industrial Estate,139/2 Moo 2 Udomsorayuth Rd., T.Klongjig,A.Bangpa-in,Ayutthaya 13160, Thailand | TEL:+66(35)258222 | FAX:+66(35)258226-7 |
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Identification of Stakeholder |
Based on the 5 major principles (dependency, responsibility, influence, diverse perspective, concern level) of the AA1000 Stakeholder Engagement Standard (AA1000SES),APCB identified stakeholders including employees, customers, suppliers, investors, government, community, media and reporters.
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| Communication with Stakeholder |
Stakeholder | Concerning Issues | Communication Channels and Frequency | Employees | ◆ | Occupational safety and health | ◆ | Labor/Management relations | ◆ | Employee welfare and salary | ◆ | Talent recruit and retention |
| ☆ | Chairman mailbox | ☆ | Human resources development committee(every 6 months) | ☆ | Employees satisfaction survey(every year) | ☆ | Rewards and punishments review committee(aperiodically) | | Customers | ◆ | Product quality | ◆ | Technology development | ◆ | Ethical corporate management | ◆ | Customer service |
| ☆ | Customer satisfaction survey(every year) | ☆ | Market investigation, visits, interviews(aperiodically) | ☆ | On-site audit and discussion(aperiodically) | ☆ | Assist customers with process improvement and materials use(aperiodically) | | Suppliers | ◆ | Energy consumption and management | ◆ | Hazardous substance control | ◆ | Material use |
| ☆ | Participate in workshops(aperiodically) | ☆ | Visits(aperiodically) | ☆ | Provisions of safety design specifications(aperiodically) | | Investors | ◆ | Operational and financial performance | ◆ | Sustainable development strategy | ◆ | Ethical corporate management | ◆ | Interest on shares information |
| ☆ | Annual general shareholder meeting(every year) | ☆ | Annual reports(every year) | ☆ | Publicly disclose operating revenues and financial report on the Market Observation Post System and APCB website(every months and every 3 months) | | | | Government | ◆ | Compliance with regulations and policy | ◆ | Information declares and makes public | | |
| ☆ | Seminars, training courses(aperiodically) | ☆ | Participate in communication meetings and assessment by authorities(aperiodically) | ☆ | Information on the Market Observation Post System(aperiodically) | | Community | ◆ | Environmental policy management | ◆ | Hazardous substance control |
| ☆ | Communication with community(aperiodically) | ☆ | Participate in community activities(every year) | | Media / Reporters | ◆ | Sustainable development strategy | ◆ | Operational and financial performance |
| ☆ | Press release(aperiodically) | ☆ | Spokesperson interview(aperiodically) | |
| Stakeholder Contact |
FA manager/Spokesman:Mr. Cai Zheng Hong
| TEL:(02)2683-2626 Ext. 1300
| FAX:(02)2683-1332
| E-mail:em@apcb.com.tw
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